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Josh Payne on content analytics, enterprise content and information management

Dehumanizing Human Analysis

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I read up on some of the goings-on at Legaltech in New York city last week. A couple of things caught my eye from the write-up on legalcurrent.com.

1) I found it interesting, as I tweeted earlier in the day, that David Craig of Thomson-Reuters used the term “Tsunami of information”. We currently host a whitepaper from Cohasset Associates entitled “Meet the Content Tsunami Head On: Leveraging Classification for Compliant Information Management.” It will be interesting to see if that descriptor gains traction in the marketplace.

2) Malcolm Gladwell is hitting the information management circuit, isn’t he? First IOD last fall, now Legaltech. (I hope he continues it; he was hands down the most interesting keynote speaker I’ve seen at a tradeshow. Effective in tying his storytelling back to the themes of the show itself).

3) Lastly, Gladwell, as recounted in the writeup, referenced a story about the chess master Gary Kasparov:

Gladwell pointed to a Kasparov chess challenge in which both opponents used a computer throughout the match. Kasparov saw that the computer’s quick analysis of every possible move enabled these grandmasters to let their experience, creativity and knowledge come through.

That’s a nice summary of the core of my for content classificaiton specifically, and content analytics more broadly within the context of information governance.

One way to read that quote is that content classification frees up the mind of our knowledge workers such that they can focus on the truly complex matters and truly human endeavors that require our most valuable skills. Leave the mundane grunt work to the computers, automated, in the background.

Seen differently, when computers automatically intelligently provide the top, best choices for humans — assist in classification of informationwithout completely automating the task — humans are left to focus their brain power for classification to explicitly focus on the finer points of thedecision making process, and as such come to better conclusions.

Either way, I thought an interesting view on the role of automated analysis in relation to typically human based decision making.  Dehumanizing the analysis lead to better, more humane results.

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Written by Josh Payne

February 8, 2010 at 11:42 pm

One Response

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  1. […] LegalTech keynote has been quite the blogging gift this week. Maybe I should volunteer to staff the IBM booth next […]


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